Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bazaarbliscontact@gmail.com.
Return Shipping Costs
Return postage is the responsibility of the customer for all returns and exchanges. If there is a return or exchange, the customer must pay for shipping. However, if the item is damaged or defective, we will cover the cost of shipping a replacement.
You can always contact us for any return question at bazaarbliscontact@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Conditions for Exchanges
To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Exchanges are accepted within 7 days of receipt of your order. Items that were delivered to an incorrect address due to customer error are not eligible. Exchanges will only be processed when the original item is received back to us.
Incorrect Address Provided by Customer
It is the customer's responsibility to provide the correct shipping address. If an incorrect address is provided and the item is returned to us, the customer will be responsible for any additional shipping costs to resend the item.
Lost Packages
We are not responsible for packages lost in transit due to customer error in the shipping address. However, if a package is lost due to a carrier issue, we will work with the customer to resolve the situation and potentially offer a replacement or store credit.
Replacement Limitations
Replacements are limited to one time per order. If the replacement item is also reported as damaged or defective, we will assess the situation and determine the best course of action, which may include a refund or store credit.
Photos of Damaged Items
Customers must provide multiple photos of damaged or defective items from different angles, including the original packaging. This helps us process claims with the carrier and ensure a smooth resolution.
Restocking Fee
In certain situations, we may charge a restocking fee to cover administrative and handling costs.
Out of Stock Items for Exchanges
If an exchange is requested but the item is out of stock, we will offer either store credit or the option to choose a different item of equal value.
Fraud Prevention
We reserve the right to refuse exchanges if we suspect any fraud or abuse of our exchange policy.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bazaarbliscontact@gmail.com.